REFUND & RETURN POLICY

RETURN POLICY

 

Last updated May 01, 2025

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at jimmythecrewservise@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item, purchase order and e-mail, then mail your return to the following address:

 

Jimmy TRADE Ltd.

Attn: Returns

RM 517,NEW CITY CENTRE 2 LEI YUE RD, KWUN TONG KL

HK, China

 

Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

The following items cannot be returned or exchanged:

     ●     Customize products

 

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.

     ●     Please contact our e-mail or on-line chat to confirm return or refund

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

jimmythecrewservise@gmail.com